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Refund Policy

Effective Date: 1 January 2025  |  Last Updated: 1 January 2025

We want every client to be fully satisfied. This policy outlines the conditions under which refunds are granted. Please read it carefully before placing your order — where you have concerns, contact us before payment and we are always happy to clarify.

1. Overview

Due to the nature of our services — many of which involve third-party submissions to CIPC, SARS and other regulatory bodies — refunds are handled on a service-by-service basis. Government fees incurred on submitted applications are non-recoverable and cannot be refunded once submitted. We encourage all clients to carefully review order details before confirming payment.

2. Company Registration Services

Before submission to CIPC: if you cancel before we have submitted your application, you are entitled to a full refund less any government fees already paid and a small administration fee where work has begun.

After submission to CIPC: once submitted, government fees are non-refundable. Our service fee may be partially refundable at our discretion depending on the work completed.

3. Certificate & Compliance Services

Tax clearance, B-BBEE affidavits, annual returns and share certificates are non-refundable once processing has started, as these involve third-party submissions and time-sensitive work.

4. Graphic Design Services

Design work is refundable before we begin. Once initial concepts are delivered, deposits are non-refundable, but we will work with you through the agreed revisions to reach a result you are happy with.

5. Website Development Services

Website deposits secure your project slot and are non-refundable once work begins. Refunds for later stages are considered based on milestones completed.

6. Website Management & Care Plans

Monthly care and social media plans can be cancelled at any time for the following month. Fees for the current month are non-refundable as the service is already being delivered.

7. Refund Summary

  • Full refund: cancellation before any work or submission has started (less government fees paid)
  • Partial refund: at our discretion, based on work completed
  • No refund: government fees already paid, and services already delivered

8. How to Request a Refund

Email [email protected] with your order details and reason for the request. We will respond within a reasonable time.

9. Processing Time

Approved refunds are processed to your original payment method, typically within 7–14 business days.

10. Disputes

If you are unhappy with an outcome, contact us first — we are committed to finding a fair resolution.

Contact Us

For any questions about this policy or to exercise your rights, contact us:

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